Frequently Asked Questions
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How long does my order take?
Every item is printed just for you after you order. Production takes 2–5 business days, then shipping takes 3–8 business days within the US (international varies by destination). You'll get a tracking link as soon as your order ships.
How do I track my order?
Use Your Orders. If you checked out as a guest, enter
your order ID (it looks like ZLP-XXXXXXXX-XXXXXX) and the email you used
at checkout. If you have an account, your full history is there automatically.
What is your return policy?
Because every product is made to order, we can't accept returns for change of mind or incorrect size selection. If your item arrives damaged, defective, or misprinted, contact us within 30 days of delivery with a photo and your order ID and we'll send a free replacement or refund you in full.
Can I change or cancel my order?
We forward orders to production quickly. If you need a change, contact us as soon as possible — we can edit or cancel any order that hasn't entered printing yet (status "Paid" or "Sent to printer" on your order page).
What sizes do shirts come in, and how do they fit?
Tees run S–2XL in a standard unisex fit — true to size with a classic cut. When in doubt between two sizes, size up.
How should I care for my printed items?
Shirts: machine wash cold, inside out, tumble dry low — the DTG print will stay crisp for years. Mugs: dishwasher and microwave safe (sublimation prints are baked into the glaze).
What payment methods do you accept?
All major credit and debit cards. Payments are processed by our payment provider — we never see or store your card number.
Do you ship internationally?
Yes — our print partners produce in multiple regions, so most orders print close to you. Duties and import taxes, where applicable, are the recipient's responsibility.
Where do I get help with something else?
Email support@zilope.com with your order ID and we'll get back to you within one business day.